FAQ

Shipping, Returns, and More

Orders & Shipping

What is your shipping policy?

We ship to the continental United States only. Shipping times vary from 2-8 business days.

Can I track my order?

Yes, you can track your order using the tracking information provided in your shipping confirmation email.

What if my order is damaged during shipping?

If your order is damaged during shipping, please contact our support team and we'll be happy to assist you.

How do I contact customer support?

You can contact us via our contact form, chat, or email us at support@catitudecatco.com

Can I cancel or modify my order?

Please contact our support team as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request, if possible.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days for a full refund.

How can I initiate a return or exchange?

To initiate a return, please contact our support team within 30 days of delivery or request a return through your account. We'll provide a prepaid return shipping label and instructions on how to proceed.
Typically we ask for a detailed description of the issue and photos of the item.

Can I return an item after 30 days?

Unfortunately, we cannot accept returns after 30 days.

What happens if I need to replace packaging?

If the original packaging is unusable, you'll be responsible for purchasing replacement packaging.