Shipping & Returns
Customer Satisfaction Guarantee
We're committed to providing top-notch products! If you or your feline friend aren't completely satisfied, we offer a 30-day money-back guarantee.
Return Policy To initiate a return:
- Contact our support team within 30 days of delivery or request on through you account.
- Provide a detailed description of the issue and include photos.
- We'll provide a prepaid return shipping label.Â
- Repackage the item in its original packaging (if possible).Â
Refund Terms
- Refunds will be processed within 3-5 business days after receiving the returned item.
- Refunds will be issued in the original payment method.Â
- Returns will not be accepted after 30 days.
Shipping Information
- Shipping times: 3-15 business days.
- Shipping areas: Continental United States only.
- Multiple item orders may be shipped separately.
Shipping Support
Contact us via our contact form or email at support@catitudecatco.com for assistance.Additional Terms
- We reserve the right to decline refunds or charge for damages if the returned item is damaged.
- Customers are responsible for purchasing replacement packaging if the original box is unusable.