Shipping & Returns

Customer Satisfaction Guarantee

We're committed to providing top-notch products! If you or your feline friend aren't completely satisfied, we offer a 30-day money-back guarantee.

Return Policy To initiate a return:

• Contact our support team within 30 days of delivery or request on through you account.
• Provide a detailed description of the issue and include photos.
• We'll provide a prepaid return shipping label. 
• Repackage the item in its original packaging (if possible). 
  

Refund Terms

• Refunds will be processed within 3-5 business days after receiving the returned item.
• Refunds will be issued in the original payment method. 
• Returns will not be accepted after 30 days.

Shipping Information

• Shipping times: 3-15 business days.
• Shipping areas: Continental United States only.
• Multiple item orders may be shipped separately.

Shipping Support

Contact us via our contact form or email at support@catitudecatco.com for assistance.

Additional Terms

• We reserve the right to decline refunds or charge for damages if the returned item is damaged.
• Customers are responsible for purchasing replacement packaging if the original box is unusable.